Continuous Rental Hours

• All booth packages are based on continuous rental hours. For example, a 3-hour package means three (3) consecutive hours from the agreed start time.
  
• The rental fee is fixed and is not subject to extension, pause, or refund due to delays or interruptions beyond our control.
  

Respect for the Program

• Our booth service runs continuously during the booked hours.
  
• However, we may pause or stop the session only upon the advice of the event coordinator or client (e.g., during speeches, ceremonies, or other formal parts of the program).
  
• Any pause or stop, even when advised, does not extend or add extra time to your booked hours.
  

Outdoor Setup & Weather Conditions

• If the booth is set up outdoors, it is the client’s responsibility (through the event coordinator) to provide adequate space, cover, and power source.
  
• Our team will not look for an alternative space during the event; we will rely on the event coordinator for adjustments if needed.
  
• In case of rain or unsafe weather, we may temporarily stop operations to secure our equipment. Rental hours will continue during this time and are non-extendable.
  

Start Time & Coordination

• The rental period begins at the scheduled start time, regardless of whether the event program has started or guests are ready to use the booth.
  
• To maximize usage, we recommend scheduling the booth to start ahead of time so guests can enjoy it.

Client Responsibility

• The client (or event coordinator) is responsible for assisting with space arrangements and coordination during the event.
  
• If equipment transfer is needed (e.g., due to weather or venue adjustments), our team will handle the moving and securing of equipment, but rental hours will continue and are non-extendable.
  
• Any unused hours due to event delays, program interruptions, and weather conditions are still considered part of the booked rental period.
  

Service Conditions & Equipment Safety

These policies are set not only for fairness but also from our past experiences during events, to ensure smooth service for both clients and our team.

No 360 Video Sharing Unless Fully Paid

Based on our experience, delays in payment have caused misunderstandings and extended waiting time for our team. To avoid this, we strictly impose a “no 360 video sharing for guests” policy until the full balance is paid.

Guests may still step on the 360 platform and record videos during the agreed rental hours. However, the sharing station (for instant downloads or sending videos to guests) will remain locked until payment is settled.

If the payment remains unsettled 30 minutes after the start of the booked time, we reserve the right to stop operations entirely until payment is received.

Paid Service Hours

We are paid for the hours booked (e.g., 3 or 4 hours), not for the entire event duration. Any pauses, program adjustments, or idle time while waiting are still part of the paid hours. This policy helps avoid “forced” or “unpaid” extensions.

Crew Meals

To keep our crew energized and present for the whole service period, the client is required to provide crew meals during the event. This ensures smoother operations and prevents unnecessary delays.

Booth Placement

We require a minimum space of 15ft x 15ft for proper setup and safe operation of our booth. This ensures enough room for equipment, staff, and guests to move without risks.

From experience, booth placement inside the dining area (among dinner tables) poses additional safety risks due to limited space and frequent guest movement. For this reason, an additional ₱1,000 fee applies if the booth is placed in this area. This fee covers the extra precautionary measures we need to take to safeguard our setup and maintain uninterrupted service.

Equipment Malfunction Policy

While we take every precaution to ensure smooth operations, if our equipment experiences an unexpected malfunction that prevents us from continuing service, we will provide a refund based on the remaining unused rental time. This policy ensures fairness and accountability on our part.

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Reservation & Payment Terms

Down Payment Requirements

• To secure your booking, a non-refundable and non-transferable down payment is required.
  
• This ensures your date and time are reserved exclusively for your event. We strictly impose this policy because once we confirm your reservation, we decline other inquiries for the same schedule.
  

Down Payment Rates:

• Mirror Booth – ₱1,000
• Gold Package – ₱1,000
• Diamond Package – ₱1,300
• Signature Package – ₱1,500
• Elite Package – ₱2,000
  

Balance Payment

• The remaining balance must be settled on or at least 2 days before the event date.
  

Transportation Fee

• For bookings outside downtown Davao City, additional transportation fees will apply. The amount will depend on distance.
  

Cancellation & Rescheduling Policy

• Cancellation: If the client cancels the booking, the down payment will be automatically forfeited.
  
• Rescheduling:
  
  • Rescheduling is allowed at least 14 days before the event date and is subject to our availability. The original down payment may be applied to the new date.
    
  • Reschedule requests made less than 14 days before the event will be treated as a cancellation, and a new down payment will be required to secure a different date.
    

Force Majeure: In case of natural calamities, government restrictions, or emergencies, we will coordinate with the client to move the booking to a new available date or time without forfeiting the down payment. If the requested schedule is already reserved by another client, the reschedule request cannot be accommodated.

If no suitable date or time is available, the down payment is non-refundable since acts of nature are beyond our control.

However, the down payment will remain valid and may be applied to a future booking, subject to our availability